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Dear Customer, To file a warranty claim, please send the following information to: warrantyclaims@123playground.com 1. A copy of your original sales receipt. 2. A list of piece(s) in question. 3. Dimensions of the piece(s) in question. 4. Picture of damaged piece(s). To be forwarded along to factory. **Warranty claims can only be processed when all of the above information is provided. The sizes of the pieces from past to present change dimensions each year. All warranty pieces are specially made at the RPSI factory with prior year jigs that have to be set up specifically to make your piece. Therefore we need extensive information to insure that we have your piece made to the proper years dimensions. If we are provided with incorrect information and the pieces are made to the requested dimensions, Rainbow Park & Playground will not be held liable. If you are not the original purchaser you can still provide us with the above information and we will file a purchase claim in which we can have prior years parts made for customer purchase. IMPORTANT: The wooden components in your Rainbow Play System will have imperfections. We remind you that seasonal checks and surface cracks, knot holes, and knots, are natural characteristics of all wooden play equipment, and those not resulting in structural failure are not covered under this warranty. **Warranty pieces take approximately 6-8 weeks from the time the claim is accepted to be manufactured & shipped from Brookings, SD. As soon as your pieces have arrived we will notify you. Your Rainbow warranty does not include freight or the labor to remove the damaged items and replace. However, we do offer this service for a fee. For your convenience, all warranty pieces are delivered, with the rest of our product to the closest Rainbow store in order to save you freight charges. Click here to view Rainbow Play Systems Limited Five-Year and Lifetime Warranties
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